Returns, Exchanges, Cancellations and Refunds Policy

We make every effort to ensure that the product is protected during shipping.

We understand that things happen. In the event that the product is damaged during shipping, we ask that you please email us at info@all-americanracks.com with the order number and photos of the packaging and product so that we may pursue a claim with the shipping company and replace the product. Please inspect your product upon delivery for damage and read our return policies below. Please understand that there may be a lead time associated with building a replacement product.

All sales are final on customized products.

Returns

We are confident you will love our products. In the rare event that you are not completely satisfied with the product, our refund and returns policy lasts ten (10) days from the customer’s receipt of the product.

Please email us at info@all-americanracks.com within the ten (10) days to notify us that you plan to ship the product back to us. The product must be returned to us within thirty (30) days of the customer receipt of the product for a refund.

To be eligible for a return, the product must be unused and in the same condition in which it was received and must be in the original packaging. Customers, including gift recipients, are responsible for all return shipping, tracking and insurance charges for returned and/or exchanged products.

To complete your return, we require the order number.

Exchanges

All sales are final on customized products.

We only replace items if they are defective or damaged.

Should an exchange be desired, please email us at info@all-americanracks.com within ten (10) days of customer receipt of the product. The product must be returned to us within thirty (30) days of the customer receipt of the product for an exchange. Customers, including gift recipients, are responsible for all return shipping, tracking and insurance charges for returned and/or exchanged products. Please understand that there may be a lead time associated with building a replacement product. The exchanged (new) product will ship only after the original product is received by All-American Racks and inspected.

Cancellations

Should a customer want to cancel a customized product during the design phase, in which we are corresponding with sketches, color options, et cetera, the customer can let us know anytime prior to beginning physical production. The customer will be asked for approval of the final design and to confirm the cost of the product prior to production. Once physical production begins, the transaction cannot be cancelled.

Standard, made to order product may be cancelled within five (5) days of the transaction by sending us an email at info@all-americanracks.com. Once the cancellation is received and acknowledged, we will send the original purchaser an email notification that we have received a request for cancellation and notify the original purchaser of the approval or rejection of the refund. 

In-stock product may be cancelled within one (1) day of the transaction by sending us an email at info@all-americanracks.com. Once the cancellation is received and acknowledged, we will send the original purchaser an email notification that we have received a request for cancellation and notify the original purchaser of the approval or rejection of the refund.

Product that has shipped cannot be cancelled. Once tracking information is assigned to the package, the product is considered shipped.

Refunds

Once the return is received and inspected, we will send the original purchaser an email notification that we have received the returned item and notify the original purchaser of the approval or rejection of the refund.

Upon approval, the refund will be processed within ten (10) days of the notification of approval, and the credit will be applied to the credit card or original method of payment. Card issuers and payment processors have their own processing times once a refund is issued on our end.

Gifts

If the item was noted as a gift when purchased and/or shipped directly to the gift recipient, the gift recipient may return and/or exchange the product (see Returns and/or Exchanges). Upon approval, any refund amount can only be issued to the original purchaser. Customers, including gift recipients, are responsible for all return shipping, tracking and insurance charges for returned and/or exchanged products.

Shipping returns

To return the product, mail the product to: All-American Racks, PO Box 391910, Anza, CA, 92539.

Return shipping costs are non-refundable. Should a return refund be issued, no consideration will be made for return shipping costs. Customers, including gift recipients, are responsible for all return shipping, tracking and insurance charges for returned and/or exchanged products.

Need help?

Call us at (760) 666-0995 or email us at info@all-americanracks.com for questions related to returns, exchanges and refunds.